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Thanks for looking after our belongings so carefully for us! Hope your business goes from strength to strength. I will of course recommend you whenever I can. (Miss H and Mrs H) I would like to take this opportunity to thank you for the excellent service you provided last week during our house move. Both you and your staff were extremely professional, courteous and flexible, responding to last minute changes to make the move go extremely smoothly. You were recommended to us by a friend and I would fully endorse this as it was a pleasure to deal with you and I would have no hesitation in recommending you to others. (Mr M) I just wanted to write and say what an absolutely fantastic job your removal firm did last week. It really was a brilliant move and I can’t thank you or the men who worked on the job enough. They really did work so hard and helped me out wherever they could. (Miss B) Having moved house several times I know how stressful it can be. However, choose New Horizons and there are no worries. Kingsley moved me from London to Wiltshire. He made a special trip to my home to assess my requirements. There after the removal was out of my hands into his capable company’s hands. The team was professional, efficient, polite, friendly, always on time, packed to a very high standard and what more could you ask. I cannot recommend New Horizons highly enough. (Mrs F) Just want to say a big thanks to everyone involved in our move. The move couldn't have been made easier from our perspective. Please pass our thanks onto Kingsley and team.(Mr McD) Having moved about a dozen times in my life so far, Kingsley Oliver and his colleagues undoubtedly made our last move the easiest and best ever. Moving house is never great fun, but Kingsley surely manages to take the pain out of it. A real gem in the removal business. (Professor S and Dr. K) I have used New Horizons removal / packing service twice and on each occasion I have been delighted with the quality of service provided. The price was very competitive, the move was stress free, quick and at a time which fitted in with my time frame. Everything was very carefully packed on each occasion there was not any damage. (Major T) I would like to thank you all at New Horizons for making my move so much better than I could have imagined. You were referred to me and I would, without question, recommend you and your company. The planning of the move, after an informative visit from Kingsley, certainly gave me piece of mind and every confidence that I was in capable hands. The team were friendly, fun, organised, extremely efficient and took great care with my furnishings and belongings as they packed. Everything was very well labelled which made it so much easier when I was unpacking. My move went exactly to plan and timescale. (Mrs T) I write to congratulate and thank you and your team for going well beyond the call of duty in moving my wife and me and our goods so carefully and professionally that everything arrived in a properly orderly way without a moment’s panic. But more than that, we were both grateful and impressed by your ability to move some of our possessions to our two sons in America and Australia. Thank you a thousand times. (Mr " Mrs A) I'd like to thank you and your crew for a hassle-free move. It was a pleasure to deal with such an efficient and professional organisation and I am glad I chose New Horizons for the move. I would have no hesitation in recommending you to friends and family. Best wishes for your corporate success. (Mr W) We have used Kingsley and his team on a few big house moves now. The team have really cared about us, our kids and our animals. They have packed for us and moved everything with effortless ease, never once damaging or making a mark on any wall or carpet. I have recommended them and will always recommend them. If you want good, hard working caring people to make your move painless and completely stress free then use New Horizons. (Miss A) Just a quick note to say that we used New Horizons Removals for our move to Carlisle and they were excellent, going far beyond the necessary / contractual, covering all the right details and being very thoughtful in the process of the move. (Mr B-W)

Moving abroad

International Moving New Horizons can carry out removals to overseas destinations, with or without a packing service in accordance to the destinations customs policy.

New Horizons can move single items, whole homes, vehicles and businesses abroad. If you want to leave items in the UK, New Horizons can store your items until your return or forward them on request.

If you are moving to a European country which is a member of the EU, then New Horizons will complete an inventory and the necessary International operator’s paperwork. Throughout the EU, each member state has its own prohibited working days for fleet operators which are primarily at weekends and on public holidays. All schedules will need to take into account the prohibited working days.

For all other non EU and worldwide destinations, New Horizons can move your belongings to your new home in another country; this will involve your belongings being sent by steel shipping container / lorry to the port of entry of the destination country. The customs clearance will be organised through our local agent and delivery will be made following customs clearance.

To support our services, we are able to offer a Marine Policy, which can provide cover for your belongings during the international relocation.

There are 3 main methods of moving abroad; groupage (part-load), direct removal and sole use lorry or container.

Groupage

This is where individual consignments are collected and placed in store until there are sufficient volume / consignments to fill the vehicle or container. Once there is sufficient volume, the consignments are grouped together according to destination and then loaded on the vehicle or container and is sent on its way. Delivery will be made in logistical and geographical order, going from one address to another. The delivery will be made at the convenience of New Horizons and its agents. This method is more economic than a direct removal or a sole-use service.

The illustrations below will help you understand Groupage service.

European Groupage illustration

European Groupage illustration

You will note that European Groupage, because the vehicle has to hold many consignments, is always carried out on large lorries ranging up to 44 tonnes articulated / draw-bar lorries.

Worldwide Groupage illustration

Worldwide Groupage illustration

You will note that the main difference between European and worldwide Groupage is that the consignment must be off-loaded to clear customs prior to delivery.

Direct removal

This is where your goods are collected, transported and delivered in the most time efficient manner available. Your removal will be the primary consignment but the residual space on the lorry or container is permitted to be used for the transportation of other consignments.

Sole use removal

This is where your goods are collected, transported and delivered in the most time efficient manner available, but only your belongings will be loaded onto the European lorry or in the sea freight shipping container for worldwide destinations.

The majority of worldwide countries now have compulsory load disembarkation to clear customs. In these countries, because the consignment will have been removed from the container for custom clearance, the consignment will arrive at your new home by lorry.